take the privacy of our customers very seriously. We ask that you read this
about how we will use your data.
For the Data Protection Act (‘DPA’), we are the ‘Data Controller’ (i.e. the company who is responsible for and controls the processing of, your data).
Policy was last updated on 1st March 2019 and is in line with the General Data
Protection Regulation (GDPR) reform that came into force in May 2018. The
reform sets out more rights for individuals and greater transparency in how
personal data is processed by Data
Controllers, such as consent, distribution, marketing and deletion. As we are a
credit intermediary, we undertake some financial tasks that relate to consumer
credit. Our firm’s lawful basis for processing your data is done so under a
Legitimate Interest - Article 6(1)(f) – “the processing is necessary for your
legitimate interests or the legitimate interests of a third party unless there
is a good reason to protect the individual’s data which overrides those
PERSONAL DATA WE MAY
We do not collect
customer credit card details.
will obtain personal data about you (including your name, address, date of
birth, contact information, payment details, financial information and
opinions) and those whose personal data you have with express authority
disclosed to us (‘others’) whenever you complete an online or paper form, make
a telephone enquiry with us, or receive our services. If you submit an online
enquiry you will be required to agree to the terms of this Policy which include
permitting us to contact, you for the purposes
of the finance-related enquiry via the contact means of which you
provide us with the details of. i.e.
email address, telephone number, etc.
HOW WE USE PERSONAL DATA
will use the personal data you disclose to us for the purposes described in Our
Terms. These purposes include:
assist us in processing your enquiries and obtaining the services which you
help us identify you and any accounts that you hold with us;
statistical analysis and behavioural analysis;
profiling and analysing your preferences;
(providing you have opted-in) [for further information see ‘Marketing and opting-in’
fraud prevention and detection;
and order fulfilment;
our website and it's content to your preferences;
notify you of any changes to our website or to our services which may affect
improving our services.
We may share your data with organisations as set out in
the ‘Disclosure of personal data’ section below. If you have opted-in to
receive our marketing material, we will ensure that it is to your requirements
and granular. They or we may contact you or
others (unless you have asked them or us not to do so) by mail, telephone, text
message, email, (each contact method requires its own consent via an opt-in
selection) The nature of these marketing communications relate to information
on products, services, promotions and special offers which we believe may be of
interest to you or others. If you or others would prefer not to receive
any further direct marketing communications from us or our business partners, it is possible to opt out at any time.
See further ‘Your rights’ below.
OF PERSONAL DATA
may disclose personal data which you provide to us to:
Our agents and service providers (e.g. providers of web hosting, maintenance services or potential funders);
Law enforcement agencies in connection with any investigation
to help prevent unlawful activity;
business partners in accordance with the
‘Marketing and opting out’ section above, specifically being:
group companies (as defined in the Companies Act 2006);
companies with whom we deal for the purposes of
providing our services to you;
companies with whom we deal for the purposes of
providing our services to you and to verify information provided to us
by you; and other third parties with whom we deal with in the course of
providing our services to you, and any regulators within whose jurisdiction we
operate within from time to time.
be aware that we will not sell or otherwise disclose any personal data provided
to us to any other party.
We currently safeguard personal data by storing it on a CRM protected by password and shall ensure that from time to time we use no lesser technical and organisational measures to safeguard personal data which is disclosed to us. While we will use all reasonable efforts to safeguard such personal data, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.
may monitor and record communications with you (such as telephone conversations
and emails) for quality assurance, training, fraud prevention or compliance
ABOUT OTHER INDIVIDUALS
you give us information about others, you confirm that the other third-party
person has appointed you to act on his/her behalf. This is also relevant where others are concerned if you indeed ask
another person to act on your behalf as a third party.
the third-party authorisation, the other person can:
consent on his/her behalf to the processing of his or her data for the purposes
and reasons set out in this Policy; and
on his/her behalf any data protection notices.
Such authorisation will remain in place until this has been revoked, either by verbal or written communication.
of Google Analytics Advertising
use Google Analytics Advertising Features (‘GAAF’)
through our website, which means that certain information about the traffic on
our website is collected. In light of
using GAAF, we will not facilitate the merging of personally-identifiable
information with non-personally identifiable information collected through GAAF
unless we receive your express consent to that merger.
we are hereby notifying You:
specific GAAF feature(s) which we have implemented are:
with Google Analytics
We use first-party cookies (such as GAAF cookies) or other
first-party identifiers, and third-party cookies (such as advertising cookies)
or other third-party identifiers together and that this is done in the ways
detailed under the sub-heading ‘Use of First and Third-Party Cookies and
Identifiers’ below; and You can opt-out of the GAAF you use, including through Ads
Settings, Ad Settings for mobile apps, or any other available means such as the
Google Analytics currently available opt-outs are accessible via
have the right to request access to your data which we process. This formal
request is made under the DPA and is referred
to as a Subject Access Request. If you wish to exercise this right and make a
Subject Access Request, you should;
your request in writing; either by Email or by letter.
proof of your identity and address (e.g. a copy of your driving licence or
passport, and a recent utility or credit card bill);
the personal data you want access to, including any account or reference
numbers where applicable.
have the right to require us to correct any inaccuracies in your data free of
charge. If you wish to exercise this right, you should:
speak to us via telephone or put your request in writing;
us with enough information to identify you (e.g. account/order number,
username, registration details); and
the information that is incorrect and what it should be replaced with.
will only process your data providing you have given your consent for us to do
so. Under the provisions of the DPA, our firm’s lawful basis for personal
processing data is based on a Legitimate
legitimate interest relates to a legal requirement for the firm to hold your
data and financial information on record for up to a total of six years. This
six-year period satisfies the requirement of our regulator, The Financial
Conduct Authority and is also in line with other financial industry retention
In the normal course of business, there may be a need for Butchers Hook or any other firm associated with the business, usually when processing
an application for credit, personal data would have to be transferred outside
of the European Economic Area (EEA) where those countries do not typically have
the same protections and safeguards in place for the protection of personal
data to those countries within the EEA.
Butchers Hook deal with some large, international corporations where data is likely to
be transferred in this way. Assurances and processes will always be put in
place and considered before any international transfer to a non-EEA country are
undertaken to ensure the protection and security of the personal data.
We welcome your feedback and questions. If You wish to contact us, please send an email to email@example.com or you can write to us at Customer Services, Butchers Hook, 43 Tweedsmuir Road, Tremorfa, Cardiff CF24 2QZ or call us on 02920-498844. We may change this Policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you.
Butchers Hook Foods Services (Cardiff) ltd (Vale Foods is just a trading name that comes under Butchers Hook)
number - 12458791
43 Tweedsmuir Road, Tremorfa, Cardiff CF24 2QZ
Company status - Active
Company type - Private limited Company